SERVICE SUPPORT

The RG Frigo After Sales Services (ASS) unit targets not only to deliver service but also to provide its qualified customer representatives with high-quality customer service as well as timely answers to all your queries and problems with a competent team. Besides, daily data are generated with the surveys conducted at our FrigoBlock ASS center, and strategies are developed for customer and industry needs.

From anywhere in Turkey you can call RG Frigo SSH Center 24/7 and receive skilled support without waiting or becoming tired.

EMERGENCY SERVICE ON-DUTY

We have emergency technical service on duty who can support you beyond your regular working hours. Even on religious holidays and public holidays!

ORIGINAL SPARE PARTS

In our service, thousands of different original spare parts exist. For material and workmanship issues each spare part has a 1-year guarantee which is valid worldwide.

ONLINE FOLLOW UP

All submitted applications are registered on the database and periodically followed up. Any process applied to the product is tracked digitally, and when required, the customer is notified.

FULLY EQUIPPED SERVICE FLEET

All service vehicles are packed with state-of-the-art maintenance and repair equipment, and they also serve as a small warehouse with several different spare parts and components.

A PROFESSIONAL TEAM

With technical programs and courses that are continually updated, our service personnel is professionally educated. Therefore, our team of experts conducts routine maintenance and repairs of our continually changing and renewed goods.